After my blog posts and Facebook comments on att’s page, a lady from Facebook got a hold of me and took care of the $720.00 termination fee and even adjusted the charges for May’s service. I want to thank those who helped me with this issue. I was really at their mercy and they lent a hand to continue to help me out even though I was no longer their customer. I really enjoyed not having to call their customer service line or deal with their customer service over email. I am glad there was a more personable touch in help resolving my issue. Thank you at&t and to the persons who helped me.
AT&T Billing Resolved