I have been very, very worried about this situation all weekend. It makes things more difficult because this is under my wife’s name and I am trying to take care of this for her before she realizes what happened and cuts my throat. We just can’t afford this $720.00 charge. My business didn’t do well and I just have a regular job now.
I emailed customer service via the website about this on Thursday, June the 11th. This is the response:
Thank you for contacting AT&T regarding your former business telephone
On your agreement it states the following:
In the event the Subscriber terminates this Subscriber Agreement or
terminates the Complete Choice for Business Package service, the
Subscriber agrees to pay termination charges to BellSouth as provided
below based upon the number of months remaining on the term. These
charges will appear on the Subscriber?s bill as a charge in the OC&C
section. Payment of this charge does not release the Subscriber from
other previous amounts owed to BST.
Set charge to be multiplied by number of months remaining on term
Complete Choice for Business Term Plan Program $20
Your term agreement auto-renewed on your bill date of 5/4/09 and you
disconnected service on 5/11/09. Idon’t show any notations on your
account that there was any prior inquiries regarding your agreement,
therefore the charges are valid.
Thank you for choosing AT&T.
Did you know that your customers are probably looking for your business
online? I can check to see if your business name is available as a
“.com” address and set up a domain name for you. AT&T offers Shared Web
Hosting and has discounts for our DSL customers. Just reply back to
this email and I’ll give you all the details!
AT&T Small Business Services &caseid=17846944″
I realize the stipulation here; but here is my point… It is not like I am trying to get out of a legitimate deal. I waited the three, long, years until I could cancel without a fee. I called on May 11th–May being the last month of the contract–and I asked the lady on the phone about any fees. My impression of the conversation with her was that it seemed to have already been canceled and there wouldn’t be any fees. I asked her if there would be a cancellation fee and to my understanding, she told me there wouldn’t be anything charged and that I would get a final bill. According to the email above, my account auto-renewed on May the 4th and, since I canceled, I was charged for the full 3 years. This is just very disturbing to me because I have been a loyal Bellsouth/at&t customer for almost 10 years–the last three being the business service. During the 3 year contract; you were great, the people on the phone were great and the technicians were great but the technological service itself was really poor. Every time there was lightning in the area, my internet service went out. I had THREE techs come out and take a look at everything to no avail. They were never able to repair the problem so I just lived with it. Also, this whole time I have been paying for 3Mbs down stream and I have only been getting 1.5Mbs. The techs said numerous times I can’t get anything faster because I am too far away from the main trunk. I am 29 years old and I am a web programmer. I know a lot about the internet and electronics. I have done several tests myself confirming I have only been getting 1.5Mbs down. This is quite irritating that I have been paying the price of 3Mbs down this whole time. Therefore, I believe the difference makes up for the $720 AND not to mention all the down time from the storms. To top it off, I am being charged for the full month of May when I actually canceled all my services on the 11th of May. I realize I owe a balance for services rendered in the amount of $429.20, which includes the full month of May, that I am willing to pay. I can pay the $429.20 right now but not until the $720.00 is removed from my bill.
Case ID: 17846944